Refund policy
1. Return and Refund Policy
We want you to love your Cozumiz pajamas. If you don't, we'll make it right.
Return window You have [30] days from the date your order is delivered to request a return.
Eligible items
- Unworn, unwashed, and in original condition
- Free of pet hair, odors, and stains
Damaged, defective, or wrong items If your item arrives damaged, defective, or is not what you ordered, email us at cozumizstore@gmail.com within [7] days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you won't pay return shipping.
Size exchanges Please check our size chart before ordering. If your size doesn't fit, contact us within [30] days and we'll help arrange an exchange, subject to availability.
How to start a return
- Email cozumizstore@gmail.com with your order number and reason for return.
- We'll reply within [1-2] business days with instructions. Please do not send items back before you hear from us, as returns sent without approval may not be accepted.
Return shipping For returns that aren't due to our error, the customer covers return shipping costs. Original shipping fees are non-refundable.
Refunds Once we receive and inspect your return, we'll email you. Approved refunds go to your original payment method within [5-10] business days. Your bank may take additional time to post it.
Non-returnable items Gift cards, items marked final sale, and items that have been worn, washed, or altered.
Cancellations Contact us as soon as possible. We can cancel an order only if it hasn't shipped yet.