Shipping policy
Shipping Policy
Processing time Orders are processed within [1-3] business days. Orders placed on weekends or holidays are processed the next business day.
Delivery time Estimated delivery after processing:
- United States: [7-15] business days
- International: [10-25] business days
These are estimates, not guarantees. Delays can happen due to carriers, customs, weather, or high order volume.
Shipping rates [Free shipping on orders over $71.98 / flat rate of $4.99]. Final shipping costs are shown at checkout before you pay.
Where we ship We ship to [United States / list of countries]. If we don't ship to your location, checkout won't show a shipping option.
Tracking You'll get an email with a tracking number once your order ships. Tracking can take 24-72 hours to update.
Multiple items Items in one order may ship separately and arrive on different days. You won't be charged extra shipping for this.
Customs and duties International orders may be subject to import taxes, duties, or fees charged by your country. These are the customer's responsibility.
Incorrect address Please double-check your address at checkout. We can't be responsible for orders delivered to an incorrect address you provided. If you notice a mistake, contact us right away.
Lost or stuck packages If your tracking hasn't updated in [10] business days, or your package shows as delivered but you can't find it, email cozumizstore@gmail.com and we'll investigate.